Most popular questions
Click on the top right “Log-in” icon and register your account if you are a new user
The most practical benefit will be its easy for you to track the status of your orders, your order history and you will be receiving notifications on exclusive member offers, updates on new launches and more exciting news. Future benefits will be you can redeem the reward points.
If you have forgotten your password, you can request your password to be sent to the email address you have previously registered with us by clicking the Forgot Password link. You will be taken to a page where you can enter your email address and a temporary password will be sent to you.
Step 1: Select the product of your choice
Step 2: Click on ADD TO CART
Step 3: Click on PROCEED TO CHECKOUT
Step 4: Fill out your ADDRESS AND PHONE NUMBER
Step 5: Confirm & place your order.
For any further questions, you can mail us to info@drswathys.com (For shipment related queries)
Once the order is dispatched, you will receive a confirmation email, along with tracking details, or you can log-in to your account and click the order history and know the order status.
You will receive a confirmation email to the registered Email address once you have placed the order in our website. You can also check the order status in “MY ACCOUNT” section if you are a registered member. If you have not received this e-mail, kindly e-mail us your order number to info@drswathys.com.
No, you can place an order using guest checkout without having an account. However, we strongly recommend making an account on our website to make your shopping experience swift and simple.
Once your order has been placed, your address and phone number or product details cannot be modified. Most of the orders will be processed and dispatched within a short window so we do not encourage modification of order details. However, Please write us to info@drswathys.com
for further assistance.
Once an order is dispatched, it cannot be cancelled. But if the order is not dispatched from our warehouse, we can assist you. Please write us to info@drswathys.com
for further assistance.
All our products are non-exchangeable and non-returnable, unless damaged or defective. To replace damaged or defective items, write to us at info@drswathys.com
within 72 hours of receiving the product (after which the product is not liable for exchange). Don’t forget to attach your order invoice and a picture of the damaged product.