Communication and Refunds:

• You will be notified of any order cancellations or if additional information is required.

• If your order cannot be processed within 45 working days, a refund will be initiated, subject to the bank’s resolution period.

Cancellation of Unprocessed Orders:

• Orders can be canceled and fully refunded if the cancellation request is received before the order is processed or approved.

Discouragement of Post-Processing Cancellations:

• The company encourages efficient order processing and discourages cancellations after the order has been processed.

Charges for Cancellation/Returns:

• A ₹50 deduction will be applied for cancellations or returns of orders that have already left the warehouse.

Revised Reward Programme:

• Reward points used for an order cannot be reinstated if the customer subsequently requests to cancel that specific order.

• Reward points are only credited on the product value of prepaid orders.

• Combining two reward codes for a single order is not allowed.

Simplified Explanation:

• The store has simplified its reward program explanation to make it clearer and more understandable for all customers.

Contact Information:

For assistance, customers can contact info@drswathys.com or reach out via WhatsApp at +91 89213 74451